Betting is meant for entertainment, not as a solution to life's problems. l89y believes every player can enjoy betting in a healthy, mindful way — and we're here to support you on that path.
The l89y promise: we will never encourage you to bet beyond your means. Responsible Play At the heart of our business.
Online betting is a form of entertainment — much like going to the movies or watching cricket at the stadium. But when it gets out of control, it can have a serious impact on your family, relationships, and finances.
l89yAt , we see responsible play not just as a rule, but as a culture. Our platform offers a range of tools and features to help you stay within healthy limits.
If you feel that betting is affecting your daily life, asking for help is not a weakness — it's the bravest thing you can do.
In Bangladesh Responsible Play l89y follows international standards and places user well-being as its top priority.
At l89y, we follow six core principles to ensure the well-being of every player.
Strict age verification is carried out at the time of registration on l89y. No one under the age of 18 is permitted to use our platform under any circumstances. This is our most fundamental safeguard.
You decide how much to deposit daily, weekly, or monthly. Once you reach your limit, the system automatically stops you from going further — the most effective way to prevent overspending.
Taking a break now and then is healthy. You can temporarily suspend your account for 24 hours, 1 week, or 1 month. No betting will be possible during the break.
If you feel you need a long-term break from betting, you can apply for self-exclusion. Your account can be permanently deactivated for any period from 6 months up to 5 years.
Set a time limit for your sessions before you start playing. Once the time is up, the system will send you a reminder. Keeping sessions short is essential for your mental well-being.
Set in advance how much you're comfortable losing over a given period. Once that limit is reached, betting will stop automatically. It's one of the most effective tools for financial protection.
Log in to l89y, go to Account Settings, and access all these tools under the "Responsible Gaming" section. No extra fees, no complicated process.
Log in to l89y with your registered mobile number or email.
Click your name in the top right corner to open "Account Settings".
Click the "Responsible Gaming" tab and set your preferred limits.
Click "Save" and your changes will take effect immediately.
Set your own daily, weekly, and monthly deposit caps. Lowering a limit takes effect right away; increasing one requires a 24-hour waiting period.
Set a maximum stake per bet to protect yourself from sudden large losses.
Every 30 minutes or 1 hour, the system will remind you how long you've been playing and your total winnings or losses. Stay grounded in reality.
If you need a complete break from betting, contact support@l89y.bet to temporarily or permanently close your account. Please note that once closed, the account cannot be reopened.
There are early signs of problematic betting behavior. If you notice them in yourself or someone close to you, don't wait — seek help.
Chasing losses with more bets — and losing even more in the process.
Lying to family or friends about betting, or hiding money spent on it.
Feeling restless, irritable, or on edge when you're not playing is a clear sign of addiction.
Betting with money set aside for essentials, or taking on debt to fund your bets.
Prioritizing betting over work, studies, or family responsibilities.
You've tried to stop repeatedly but can't — it's time to seek professional help.
Using betting as a way to cope with stress or emotional pain.
Your betting amounts keep growing — you need more to feel the same thrill as before.
If you recognize even one of these signs in yourself, reach out to us today. Asking for help is a sign of strength, not weakness.
Answer the questions below honestly. This isn't a test — it's a way of looking out for yourself.
If you answered "Yes" to most of these questions, start using the Responsible Gaming tools or reach out to our support team.
Visit Help Center1. Did you bet beyond your budget at any point last month?
2. Has betting caused problems with your family?
3. Do you keep betting to try to win back money you've lost?
4. Do you feel irritable or restless when you're not betting?
5. Do you want to stop but find you can't?
Answers to the most frequently asked questions about responsible gaming on our platform.
Contact our support team for any concerns related to responsible play. No judgment — just help.
Email us at support@l89y.bet. Our responsible gaming team will respond within 24 to 48 hours.
Click the chat button on the platform to speak directly with a support agent. Available seven days a week.
Detailed guides and answers on responsible gaming are available in our FAQ section.
Keep in mind: Any conversation you have with us about betting concerns is completely confidential. Your information will never be shared. We're here solely to help you.